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Job Description:

Field Service Lead - Reno, NV

Collaborate with Innovative 3Mers Around the World

Choosing where to start and grow your career has a major impact on your professional and personal life, so it’s equally important you know that the company that you choose to work at, and its leaders, will support and guide you. With a diversity of people, global locations, technologies and products, 3M is a place where you can collaborate with 93,000 other curious, creative 3Mers.

“One of the best parts of my job is feeling the impact of 93,000 3Mers collaborating around the world and seeing the difference they’re able to make in people’s lives.” – Julie Bushman, executive vice president of International Operations at 3M

This position provides an opportunity to transition from other private, public, government or military environments to a 3M career.

The Impact You’ll Make in this RoleThis position is responsible for providing leadership in a service location and the training of employees and customers associated with their location.

Also requires customer service in the delivery, pickup and service of medical equipment including loading and unloading of that equipment in company vehicles. Responsibilities include administrative duties including performing and assisting in maintaining inventory of products, parts, disposables and supplies. In the absence of service center management, the individual in this position serves as the service center designee and assumes the associated responsibilities.

As a Field Service Lead you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Training other service center employees with respect to operational protocols and processes and training customers on 3M product and processes through basic troubleshooting protocols

• Ensuring adherence of operational compliance of self and team to company and departmental policies and procedures to maintain a safe work environment

• Providing input on employee performance as appropriate and oversight of the facility to include administrative duties to operational requirements compliance

• Overseeing of local business operations to include metrics and required use of couriers

• Preparing medical equipment (cleaning and disinfecting), disposables and documentation for use and return and executing research for missing & misplaced equipment

• Prioritizing equipment needs to execute daily customer support needs, including quantity, time frame and resource allocation

• Loading & unloading medical devices and supplies

• Processing documentation for delivery and retrieval of products.

• Maintaining appearance of facilities and vehicles, ensuring routine maintenance is completed and recorded as required by policy & procedure.

• Serving as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.

Your Skills and Expertise

To set you up for success in this role from day one, 3M requires (at a minimum) the following qualifications:

• High School/GED or higher higher (completed and verified prior to start) from an accredited institution

• Five (5) combined years in field service with 1 year of experience in a lead role OR 2 years experience as a secondary, backup to lead role in a private, public, government, or military environment

• Possess a Current and Valid drivers license which is required for this position

Additional qualifications that could help you succeed even further in this role include:

• Ability to work non-traditional work schedule, which may include extended hours including evenings, weekends, and participate in on-call duties

• Ability to meet physical requirements of the position through fitness testing as required in the Job Safety Analysis (JSA)

• 1-2 years experience in training and scheduling & assigning daily work activities in a single location

• Experience with Microsoft Office applications

Travel: May include up to 10% domestic travel

Relocation: Relocation is not authorized

Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Supporting Your Well-being

3M offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, 3M regularly benchmarks with other companies that are comparable in size and scope.

Resources for You

For more details on what happens before, during and after the interview process, check out the Insights for Candidates page at 3M.com/careers.

Learn more about 3M’s creative solutions to the world’s problems at www.3M.com or on Twitter @3M.

Responsibilities of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.

3M is an equal opportunity employer. 3M will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

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At 3M we apply science in collaborative ways to improve lives daily as our employees connect with customers all around the world. Learn more about 3M's creative solutions to global challenges at www.3M.com or on Twitter @3M or @3MNews.