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Microsoft Corporation Partner Business Manager in Reno, Nevada

Organization Summary:

The Partner Business Management (PBM) team is chartered with enabling digital transformation by driving partner requirements and partner operational excellence. The PBM team sits within the Microsoft Business Operation (MBO) organization and is focused on making it easier for our partners to do business with Microsoft. A key component of the organization is supporting partners with their Move to Modern and digital transformation. We do this through representing deep subject matter expertise and partner voice in Partner impacting launches and process design.

If you love the pursuit of excellence and are inspired by empowering every person and every organization on the planet to achieve more, then we invite you to learn more about Microsoft Operations and the value we deliver to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development and recognizes and rewards great work.

We make doing business with Microsoft easy.

Position Description:

The Partner Business Manager (PBM) role is an Individual Contributor and is a key enabler to drive operational excellence and continuous improvement in our large partner ecosystem. The candidate would be working with cross-functional international teams (often virtual) comprised of full-time employees. In this role, you will have the opportunity to drive results through insights, monitor transaction quality, drive partner requirements, enable partners through a community model & focus on reducing escalations.

Responsibilities

Responsibilities:

  • Support a comprehensive Operations partner engagement model for different partner types offering aligned services that enable them to transact, launch and transform effectively

  • Capture partner feedback & requirements by process area through Voice of Partner services and data insights to drive committed roadmaps, process improvements, and close the loop with Partners

  • Gather quantitative and qualitative insights from Subsidiary stakeholders and Partners to improve processes, capabilities, programs, and/or readiness content

  • Continuous monitoring of partner effectiveness & driving targeted remediation plans

  • Use subject matter expertise to support partner readiness through our Partner Community engagement

  • Influence policy changes and optimization that allows customers & partners to do business with Microsoft easily

  • Partner with BPO and Operations Deal Managers to support critical month-end and quarter-end rhythms to ensure partner transactions are successfully processed

Qualifications

Basic Qualifications:

  • Education: Bachelor’s degree in a Business-related field (Operations, Accounting, Finance or IT) or equivalent experience. Masters Degree desirable

  • Experience: 5-8 years of related business experience, Operations, Program, Project or Process Management

  • Fluent English. Spanish/Portuguese language is a plus

Preferred Qualifications:

  • Ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods.

  • Self-driven, highly-motivated, and innovative.

  • Both the passion and the ability to achieve exceptional results, tackle ambiguity, and match a fast-pace of delivery with minimal supervision.

  • Ability to simplify complex situations; strong analytical and problem-solving skills.

  • Must be able project manage many tasks simultaneously, working under continual deadline constraints.

  • Exceptional ability to influence without direct authority.

  • Exceptional verbal and written communication skills & ability to build solid relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally.

  • Knowledge of Microsoft Partner programs and support functions.

  • Track record of breaking down silos and working with others within your team and other organizations to maximize impact.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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