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Grand Sierra Resort and Casino Hotel Operations Training Manager in Reno, Nevada

SUMMARY The Hotel Operations Training Manager is responsible for providing learning and development expertise to all front of the house hotel departments including Bell Desk, Valet, Transportation, VIP Services, Front Desk, Call Center and Housekeeping. Develops and maintains training programs for team members, assesses training and development needs for departments, helps individuals and groups develop skills and knowledge, creates training manuals, presents in person training sessions, monitors training for effectiveness. This person will work with management of all the hospitality locations and consult with all levels of the team to identify opportunities for training and development. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. * Oversees training programs that include printed manuals, group sessions, training videos, and individual * Determines training needs and requirements for the department by meeting with managers, talking with employees, or administering surveys * Reviews existing training materials to determine appropriateness and relevance * Modifies or creates course materials and training manuals to meet specific training needs * Schedules training sessions, organizes information technology and other equipment, and manages course enrollment * Monitors training programs and manuals to ensure that they are effective and up-to-date and makes updates as necessary * Works with department managers and directors to address learning issues, instruction problems, or new educational needs regarding specific team members or departments * Maintains understanding of new educational and training techniques and methods * Works with departments that don’t meet the standards for customer service, assisting in creating action plans and execution of action plans. * Conducts initial training for all departments training on departmental and property standards, customer service and other beginning training materials. * Works with departmental trainers to ensure they are executing accurate and effective training to their trainees. * Have the ability to work in all departments and positions and understands the needs of those position. * Flexibility and understanding of hours worked will from all shifts covered 24/7 operations 365 days a year. QUALIFICATIONS 3 to 5 years’ experience in Training and Development or equivalent training/experience in hospitality. EDUCATION Any combination of education, training, or experience that provides the required knowledge, skills, and abilities. LANGUAGE SKILLS Excellent communication skills both written and oral. Must possess interpersonal skills to deal effectively with business contacts and employees at all levels of the company. Must possess a strong attention to detail and presentation skills. Results oriented, hands-on professional with the ability to deal effectively and interact well with the customers and employees. Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, percent, and to create and interpret bar graphs. REASONING ABILITY Ability to define problems, collect data, establish facts and draw valid conclusions through decisive judgment. Ability to interpret and follow through on a variety of instructions furnished in written, oral, diagram or schedule form. CERTIFICATES, LICENSES, REGISTRATION Must obtain and maintain appropriate licensing with the Nevada Gaming Board and Alcohol Awareness Card . OTHER QUALIFICATIONS Must be a minimum of 21 years of age. Must be proficient in Microsoft Office Products: Word, Power Point, Publisher, Outlook; expert in Excel. Flexible to work all shifts including holidays, nights, weekend hours and overtime as business needs dictate. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee: must be able to maintain physical stamina and proper mental attitude to work under pressure in a fast-paced, casino environment and effectively deal with customers, management, employees and others. Is regularly required to sit; stand; walk and move through all areas of the casino; speak and hear; use hands to finger, handle, or feel. May reach with hands and arms above shoulder level; bend/stoop, squat, balance, kneel, lift and push/pull. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance visions, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. While performing the duties of this job, the employee is regularly exposed to a smoke-filled environment. The noise level in the work environment is usually loud. Federal contractors are required to state in all solicitations or advertisements for employment that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin. Department: GSR - Front Desk Company: Grand Sierra Resort and Casino Age Requirement: Must be 21 years or Over # of openings: 1