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Intuit Head of Operations, Payroll Tax in Reno, Nevada

OverviewWe are in search of a Head of Payroll Tax Operations who is excited to lead a multi-level team of >100 employees who support over 500k small businesses on Intuit’s Payroll products. You will be responsible for managing billions of dollars in payroll tax payments and filings, the resolution of tax notices, payroll corrections, and amended tax returns. You are a customer-obsessed, inspirational leader, with experience in business process reengineering and automation, in a regulated or compliance-centric environment.

What you'll bring

  • Leadership - you have inspired and led large teams, with 7+ years leading operations at scale in domains such as compliance, customer support or professional services. You are a coach that embraces empowerment, accountability and a high-performance culture.

  • BPR/RPA - You have envisioned, designed and deployed new work strategies that significantly improved cost, quality, service or speed. You have leveraged technology to automate processes (including advanced automation with AI, ML, process mining)

  • Quality Management/Continuous Improvement: Process Excellence mindset, with experience leveraging PE tool sets (e.g. LEAN, Six Sigma, Kaizen, TPS, TQM).

  • Business Acumen - You have had P&L accountability, with a clear understanding of business levers and implications.

How you will lead

  • Strategist: Develop, implement and execute transformational plans and strategies over multiple horizons. You leverage industry learning, trends and best practices coupled with deep customer & expert insights within your strategies.

  • Operator: You are a data-driven leader. You’ll manage performance of our Payroll Tax operating systems and mechanisms - daily execution, business & KPI reviews, and reporting.

  • Champion: you are obsessed with our customer’s experience, and with the experience of the experts that serve them. You advocate for and champion their voice.

  • Influencer: You engage and communicate to inspire action and alignment - with clarity, simplicity, and a passion for our customers’ success and expert’s experience. You drive and manage change within and beyond your organizational boundaries (e.g. product features and design, policies, etc).

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.