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DHL Express, Inc. FT PM Service/Back Office Agent Nevada RNO in Reno, Nevada

What makes DHL great? Our People! We know each employee’s individual contributions make us the #1 Express Delivery and Logistics Company in the world.

Start YOUR career with DHL today…

DHL Express is currently hiring for a Full-Time afternoon Back Office/Operations Agent for our  Reno Nevada Service Center. Operation Service Agents provide operational management and support at service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. He/she also ensures compliance with safety, security, regulatory, and company policies.

Key Tasks:

Provides customer service, sales and operational support for the Service Center

Answers phone and greets visitors

Resolves billing problems in relation to the Service Center

      Researches shipment tracking requests and provides feedback; attempts to resolve misplaced shipments

Communicates with Sales/Service to resolve customer problems

Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments

Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules

May process or prepare import/export documentation and assist in the customs clearance process in some markets

 Skill &



Shift is AM Monday through Friday (FLEXIBILITY WITH HOURS IS A MUST)  

High School Degree or

Equivalent required Previous experience

in customer service/support or related field Strong Communication

Skills (both oral and written) Proficient in

Microsoft Office Products (Outlook, Excel, Word)



Must be able to lift

up to seventy (70) lbs. occasionally Must be able to lift

forty (40) lbs. frequently Must

be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and

crouch Repeatedly


qualified applicants will receive consideration for employment without regard

to race, sex, color, religion, national origin, protected veteran status, or on

the basis of disability.


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