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National Dentex Dental Case Planner in Reno, Nevada


Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 30+ labs throughout the country. Our team is growing, and we are hiring a number of key positions within our organization including this opportunity at NDX nSequence in Reno, Nevada for a Case Planner.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

The Case Planner will primarily communicate proposed treatment plan with clinicians by way of speaking the terminologies, engaging the customer, and demonstrating within the treatment planning software in order to gain approval for treatment design ensuring the safety of each patient.

Primary Responsibilities and Essential Functions of the Position:

  • Accountable for workflow and assignment of cases meeting due dates.

  • Completely read prescriptions and specifications received from clinicians. Clarify questions with leadership.

  • Confer with lab technicians and other personnel to refine operating procedures, resolve problematic scenarios, and provide technical information.

  • Ensure the workflow process meets Company standards of quality control, production and documentation.

  • Personal and extensive VIP treatment to customers in need

  • Responsible for creating reports and presentations for project management supervisors and clients as needed.

  • Implementation of research into technical plans with the use of planning software and proprietary design methods specific to the business.

  • Responsible for clear written communication between the conventional dental lab department and the CT Guided department.

  • Ensure the workflow process meets Company standards of quality control, production and documentation.

  • All other duties as assigned.

  • Daily work duties include, but are not limited to:

  • 3D Scanning

  • CAD/CAM Design

  • CAD/CAM Testing

  • Customer Service

  • Daily Reporting to Department Manager

Skills and Abilities Required:

  • Strong surgical dentistry knowledge

  • Familiarity with restorative dentistry

  • Must be able to read, write, speak and understand English

  • Strong verbal and written communication skills

  • Capable of managing time and working well with others

  • Strong problem solving skills, capable of coming up with creative approaches for generating new ideas and improving existing processes or products in the unit.

  • Professional skill level in the use of Surgical Planning software

Minimum Education and Experience Required:

  • Required: High school diploma or GED equivalent

  • Required: Minimum of two (2) years working experience in a dental implant treatment planning, guided surgery, and oral-maxillofacial surgical theories.




  • High School or Equivalent or better



  • 2 years

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)