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TESSCO Technologies Customer Service Representative in Reno, Nevada


Want to be part of building our wireless world? Technology like 5G and IoT – aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation – to say nothing of enhancing consumer experiences including entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

We’re Tessco, and for nearly 40 years, we have supported those who create, construct, install, deploy, and maintain wireless technology.

At Tessco, we are always looking to add passionate, customer-centric teammates. As a Customer Service Representative, you will be part of a supportive team who are in constant contact with customers responding to inquiries, converting inquiries into orders and using your problem solving skills to work collaboratively across organizational teams to resolve issues. You will work on special projects as well as improve the efficiency of our marketing programs through accurate database management.


  • Convert inquiries into orders while promoting Tessco’s value proposition in all customer interactions

  • Process quotes and orders accurately and timely following Tessco’s Standard Operating Procedures

  • Collaborate effectively with our cross-functional teams to address customer needs

  • Promptly answer customer calls with a sense of urgency and professionalism

  • Provide an exceptional customer experience on each call or interaction

  • Respond to, qualify & set up prospective customers in Salesforce.com


  • Professional and pleasant phone demeanor

  • Proficient in building rapport quickly with customers

  • Excellent verbal and written communication skills

  • Demonstrated customer service abilities

  • Strong attention to detail and good follow up skills

  • Ability to multi-task and respond to rapid change

  • 4-year college degree in business or related field or equivalent documented experience and skills

  • Prior sales support experience is a plus!

Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.

Job LocationsUS-MD-Timonium | US-NV-Reno

Posted Date5 days ago(9/14/2020 5:48 PM)

Job ID2020-3895

of Openings1


FLSA StatusNon-Exempt