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City of Reno, NV Business Relations Program Manager in Reno, Nevada

Business Relations Program Manager

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Class Title

Business Relations Program Manager

Class Code

5336

Salary

$73,465.60 - $96,283.20 Annually

  • Definition

  • Benefits

Classification Description Summary

Under general direction, manages, plans, directs, supervises, and coordinates the operations of the Business License Division within the Community Development Department; ensures, applies, and enforces compliance of relevant laws, ordinances, rules, and regulations; coordinates assigned activities with other divisions, outside agencies, and the general public; and provides a variety of administrative tasks in support of assigned area of responsibility.

Essential Functions

The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

Manage all aspects of assigned services and activities of the Business License Division including enforcement and compliance of relevant laws, ordinances, rules, and regulations.

Participate in the development and implementation of goals, objectives, policies, and priorities for assigned programs; recommend and administer policies and procedures.

Monitor and evaluate the efficiency and effectiveness of service delivery methods and procedures; recommend, within departmental policy, appropriate service and staffing levels.

Plan, direct, coordinate, and review the work plan for the Business License Division; assign work activities and projects; monitor work flow; review and evaluate work products, methods, and procedures; meet with staff to identify and resolve problems.

Select, train, motivate, and evaluate business license personnel; provide or coordinate staff training; work with employees to correct deficiencies; implement discipline and termination procedures.

Oversee and participate in the development and administration of assigned program budget; forecast funds needed for staffing, equipment, materials, and supplies; monitor and approve expenditures; recommend adjustments as necessary.

Respond to staff, citizen, public, or other outside agency inquiries and complaints regarding unlicensed businesses; perform field inspections as necessary; recommend corrective action as may be appropriate.

Supervise and participate in the review of license applications, including preparation and processing of quarterly license applications for submission to City Council.

Attend and make presentations before City Council regarding business license issues; make recommendations on ordinance changes.

Prepare or modify business license codes and ordinances for adoption into the Reno Municipal Code.

Serve as the liaison for the Business License Division with other divisions, departments and outside agencies; negotiate and resolve sensitive and controversial issues.

Coordinate and assist in license revocations and other license litigations with the City Attorney’s Office; appear in Court on the City’s behalf in cases of delinquent fees and other hearings pertaining to licensing and compliance matters.

Oversee accounting adjustments and journals done in the business license sub-ledgers that affect the general ledger accounts.

Provide responsible staff assistance in assigned areas of responsibility; conduct a variety of organizational studies, investigations, and operational studies; recommend modifications to business license programs, policies, and procedures as appropriate.

Coordinate business licensing activities with those of other divisions and outside agencies and organizations.

Perform related duties as required.

Minimum Qualifications

The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.

Knowledge of:

Operational characteristics, services, and activities of a business license processing program.

Methods and procedures of business licensing and collections.

Principles and practices of investigative and inspection methods and techniques.

Basic principles of municipal budget preparation and administration.

Principles of supervision, training, and performance evaluation.

Principles and procedures of record keeping.

Principles of business letter writing and report preparation.

Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.

Pertinent federal, state, and local laws, codes, and regulations.

Ability to:

Oversee and participate in the management of a comprehensive business license programs.

Oversee, direct and review the work of assigned staff, including the provision of customer services, issuance of business license and various clerical functions.

Select, supervise, train, motivate, and evaluate staff.

Recommend and implement goals, objectives, policies and procedures.

Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.

Understand, interpret, and apply general and specific administrative and departmental policies and procedures as well as applicable federal, state, and local policies, laws, and regulations.

Participate in the preparation and administration of assigned budgets.

Plan and organize work to meet changing priorities and deadlines.

Effectively represent the City to outside individuals and agencies to accomplish the goals and objectives of the unit.

Work cooperatively with other departments, City officials, and outside agencies.

Respond tactfully, clearly, concisely, and appropriately to inquiries from the public, City staff, or other agencies on sensitive issues in area of responsibility.

Recognize non-compliance and compliance with applicable business license ordinances.

Analyze problems, identify solutions, and project outcomes.

Respond to requests and inquiries from the general public.

Perform a variety of accounting functions and written reports.

Prepare clear and concise reports.

Work in a team based environment to achieve common goals.

Coordinate multiple projects and complex tasks simultaneously.

Meet the physical requirements to safely and effectively perform the assigned duties.

Communicate clearly and concisely, both orally and in writing.

Establish and maintain effective working relationships with those contacted in the course of work.

Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

Education/Training:

A Bachelor’s degree from an accredited college or university with major course work in accounting, business administration, public administration or a related field.

Experience:

Five years of increasingly responsible experience in accounting, business licensing and inspection experience including two years of administrative and supervisory responsibility; or any equivalent combination of training and experience.

License or Certificate:

Possession of an appropriate, valid driver's license.

Supplemental Information

The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Environment: Work is performed primarily in a standard office setting with some travel to different sites and locations; extensive public contact.

Physical: Primary functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.

Mid-Mgmt

B29

JD 07/2020

**Existing benefit package is currently under review. Benefits are subject to change.

No state income tax.

Nevada PERS retirement plan. Vesting in 5 years.

No social security participation, but Medicare deduction required (1.45%).

City paid medical, dental, and vision insurance coverage; paid 100% for employee and 55% for dependents.

City paid life insurance and long term disability insurance.

Twelve paid holidays.

Deferred compensation plans 457 and 401(a) available, with up to a 5% City match.

Vacation leave accrued at 5 hours per bi-weekly pay period.

Sick leave accrued at 4 hours per bi-weekly pay period.

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