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PennyMac Virtual Job Fair-Customer Service Reps. in Las Vegas, Nevada

Overview

Responsible for handling customer inquiries/requests and for the timely completion of a variety of routine functions, while working to ensure customer satisfaction and retention through cross-selling PennyMac products. Ensures that all loan servicing requirements are met as specified by the investor and regulatory agencies.

Job Description

  • Receive/service inbound calls from current customers

  • Provide general account information to customers including, but not limited to, inquiries regarding payments, escrow, taxes, payoffs and loan documents

  • Conduct preliminary or basic research in order to respond to routine inquiries

  • Process customer payments via phone

  • Cross sell PennyMac loan products to existing customers

  • Meet outlined production and quality standards

  • Interact with other PennyMac servicing departments to solution customer requests and resolve issues

  • Request assistance for and/or escalate more complex issues to department senior associates or supervisors

  • Perform other related duties as required and assigned

  • Demonstrate behaviors which are aligned with the organization’s desired culture and values

Ideal Candidate will have the following:

  • Personal computer knowledge, including proficiency in Word and Excel

  • Detail oriented with good organizational and follow-through skills

  • Strong negotiation skills with ability to effectively resolve problems and conflict and resolve problems effectively

  • Must be a team player with strong attention to detail and able to work independently

  • Ability to deliver timely and accurate information in a fast-paced environment

  • Critical thinker with problem solving skills, mathematical skills and sound judgment

  • Ability to make decisions independently within set policy and procedures

  • Mortgage and/or financial services industry experience preferred

Years of Experience:

0

Education:

High School Diploma/GED

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Requisition ID 20-17500

Location US-NV-Las Vegas

Position Type Regular

Category Customer Service/Support

Education High School Diploma/GED

Years of Experience 0

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