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Bank of America Tactical Forecasting Analyst in Las Vegas, Nevada

Tactical Forecasting Analyst

Newark, Delaware;Greensboro, North Carolina; Fort Worth, Texas; Kennesaw, Georgia; Jacksonville, Florida; Las Vegas, Nevada; Phoenix, Arizona

Job Description:

The primary responsibility of this position is to produce a near term tactical forecast for businesses within the Client Care division. Analyst will own the calculation, input, and analysis of volume and handle time forecast and interpretation of cause and effect to service levels, staffing requirements and other KPIs. Analyst will assist in identifying opportunities to drive efficiency in the business including but not limited to initiative ideation and tracking. Position will partner closely across the forecasting, capacity management, reporting, and workforce management teams.

Required Skills

  • In-depth knowledge of the bank systems and call center operations environment.

  • Strong analytical and problem solving skills to effectively communicate with technical and non-technical audiences and quickly elevate any risks or challenges.

  • Excellent interpersonal skills; positive attitude; team player, flexible.

  • Crisp written and verbal communication skills, able to lead meetings, follow-up, negotiate and resolve ambiguity.

  • Excellent time management skills; ability to manage against short deadlines.

  • Ability to work independently, draw meaningful conclusions and develop recommendations.

  • Keen attention to detail and strong sense of ownership and accountability for work.

  • Motivated to work closely with other team members of varying levels of seniority, geographical areas and experience within a cross functional team.

  • Must have strong Microsoft Office skills (Visio, Excel, and PowerPoint), with ability to pull together crisp and concise presentation decks.

Desired Skills

  • Project Management experience

  • Strategic and Capacity Management experience

  • Forecasting and Planning experience

  • Workforce Management Experience

  • Six Sigma Certification

Shift:

1st shift (United States of America)

Hours Per Week:

40

Learn more about this role

Full time

JR-20040380

Manages People: No

Travel: No

Manager:

Talent Acquisition Contact:

Referral Bonus:

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf .

To view the "EEO is the Law" Supplement, CLICK HERE at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCPEEOSupplementFinalJRFQA508c.pdf .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .

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