MGM Resorts International Senior Manager, Executive Housekeeper (Luxor) in Las Vegas, Nevada
Las Vegas, Nevada
Become one of the stars behind The SHOW and become part of the world’s most powerful entertainment brands. Our Company has one exciting mission: To entertain the human race.
Provide direction and leadership for the Housekeeping department, consistent with the MGM Resorts brand. Responsible for leading the Housekeeping department in achieving operational and financial goals. Also responsible for leading team performance, scheduling and training of all staff members, and maintaining the departments’ guest service in accordance with MGM Resorts standards, to ensure high customer satisfaction and an exceptional guest experience.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Responsible for managing the department's guest service standards and initiatives, productivity standards, coaching the leadership team to optimize performance, and strategizing department wide solutions for guest experience issues.
Provides input into the research, development, evaluation and implementation of new products, services, standards, technology and processes to ensure competitive position and in anticipation of changing customer needs within the complex hospitality and gaming environment.
Assumes the responsibilities and duties of Director Housekeeping/EVS during his/her absence and days off.
Lead multiple levels of experienced leaders in implementation and sustainability of policies, operating procedures and directives as part of the Collective Bargaining Agreement; maintain a work environment that promotes client service, teamwork, performance feedback, individual recognition, mutual respect, and employee satisfaction ensuring quality hiring, training, and succession planning processes that encompass the company’s diversity commitment.
Responsible for leading significant improvement initiatives and processes to enhance performance for employees and leaders in the department.
Perform other job‐related duties as requested.
Bachelor’s degree in hospitality, management, or related field or equivalent experience.
Two (2) years of experience in the direction and management of employees in a similar hotel environment
Excellent working knowledge of Excel, Word, Outlook, and PowerPoint.
Previous experience working in a similar resort setting.
Working knowledge of a yield management system preferred as well as technical understanding of a hotel property management system.
Three (3) years of experience in hotel management.
An understanding of the legal ramifications and implications of various employee and guest actions, both in a bargaining and non‐bargaining unit environments.
MGM Resorts International is an Equal Opportunity Employer: Women/Minorities/Veterans/Individuals with Disabilities. In compliance with the Americans with Disabilities Act, MGM Resorts International will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
MGM Resorts International believes in providing opportunity for every employee to grow, develop and succeed in a work environment where you can be your best. We encourage you to explore our job opportunities. If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact our Corporate Diversity and Disability Outreach department at 1-844-247-0370 or email email@example.com
MGM Resorts International
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