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FirstService Residential Resort Manager in Las Vegas, Nevada

Job Summary The General Manager (GM) is to provide strong leadership and management direction for key clientele. Key responsibility is to oversee the entire operation of a community association and help set the strategic business plan in partnership with the Association Board of Directors. A successful candidate will have strong knowledge of community association management, budgeting and financial planning, exceptional strategic-thinking, master-level communications skills, customized service delivery, expertise in business process and vendor management. The GM will have a deep focus on developing client relationships with the boards of directors, committees and residents, as well as entities such as the City or County and its departments, Fire Authority, local Police Department, Water District, local utility companies. The purpose of this role is to provide trusted management guidance for the community, enhance communication and create effective staff engagement and planning. The General Manager has the sole duty of the day-to-day operations, legal compliance and overall oversight of the Association and staff. Your entrepreneurial spirit and vision in directing business functions will assist our organization in maintaining relationships with clients, generating growth, increasing staff productivity, improving service, ensuring sustainability, and meeting business objectives. Responsibilities The job duties listed are typical examples of the work performed by positions in this job classification. Not all duties assigned to every position are included, nor is it expected that all positions will be assigned every duty. Provide management and leadership to assigned property(s). Collaborate with Vice President and/ orRegional Director to develop goals and communicate established goals. Ensure the goals and needs of the property, company and its customers are consistently met. * Provide leadership and direction in the development of short-term and long-range strategic business plans. Conduct strategic planning workshops as necessary. * Work closely with the Boards of Directors within the governance model to develop the initial goals, objectives and priority issues aligned to strategic vision. * Formulate key performance indicators and operations action plan to execute on goals. * Plan, coordinate and lead annual goal-setting sessions with the Board of Directors and other key participants of community. * Develop a comprehensive communications plan for the association across all levels of the organization and partner touchpoints. * Prepare all association documents (agenda's, board packets, special financial reports, action lists, etc.,) * Recommendations for goals and action plans to achieve Board objectives. * Oversees the annual budget process. * Review association structure, job descriptions, and functions. Make recommendations to the Board as to any potential changes. * Partner with public, private and volunteer organization to provide community services when necessary. * Knowledge of all Community Governing documents. Provide recommendations on revisions. * Continual process of seamless connection between the Board of Directors and committees. * Provide community leadership and guidance to ensure that the needs or desires of the homeowners are being addressed. * Monitor the monthly financial position of the association and report current standing to the Board of Directors. * Provide leadership to each meeting involving the Board of Directors in terms of agenda support and written and oral reports. Summarize the priorities of each meeting and complete, or cause to be completed, any/all directives within agreed upon timeframe. * Recruit, hire, train and supervise Community Associate with the documented management plan, if applicable. * Monitor and provide process improvement guidance to operational procedures. * Provide oversight of all targeted programs/alliances as directed by the Board of Directors. As economically feasible, pre-determine outsourcing to accomplish tasks/programs. * Work closely with local emergency organizations to maintain established emergency and community evacuation plans as appropriate. * As appropriate, confer with other departments, divisions and outside agencies, including community groups and organizations. Identify, develop and implement programs to meet community needs. * Assess and monitor community needs: identify opportunities for improving service delivery methods and procedures and developing new programs. Implement programs or improvements. * Attend and participate in professional group meetings. Stay abreast of new trends and innovations in fields of community management and community programming. * Project Implementation. * Understanding of all agreements for corporate implementation. * Ensure adherence to master calendar, maintenance calendar, association budgets and subsidy program. * Review corporation policies on an ongoing basis to ensure compliance with civil code, declaration and other requirements of governing institutions. * Follows quality system procedures. * Must have reliable transportation and * Other duties assigned Requirements & Skills To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. * Knowledge and ability to apply state Statutes and Community's documents. * Knowledge of assets, cash balance, and availability of funds for projects and cash flow management for capital improvements * Excellent organization, motivation, leadership, management and interpersonal skills. * Strategic thinking and long-term business planning. * Critical thinking, complex problem solving, judgment and decision-making ability. * Ability to apply a comprehensive knowledge of particular field of specialization to the completion of difficult assignments. * Strong verbal, presentation, and written communication skills. Ability to communicate and provide guidance to all employee levels. * Ability to read, analyze and interpret technical procedures, leases and/or regulations * Must have strong proficiency in Windows and Microsoft Office, including but not limited to Word, Excel, Power Point and Outlook. Proficiency researching the Internet. Previous experience with financial and accounting programs preferred. * Ability to work with sensitive or confidential information. * Demonstrated experience managing large, complex accounts or projects. Ability to meet deadlines and work well under pressure. * Ability to work well in a team environment as well as independently. Must be self-driven with the ability to identify, plan and prioritize business opportunities. * Knowledge of mechanical operations of a building and equipment preferred. * Computer and peripherals, standard and customized software applications and tools, and usual office equipment. * Bachelor's Degree in Business or related field from an accredited college or university, and three years of experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. * Must have any state specific certifications and licenses or they are preferable of not required by the state. * Bachelor's Degree in Business or related field from an accredited college or university, and three years of experience in Property Operations, Hospitality or Construction; or equivalent combination of education and experience. * Must have any state specific certifications and licenses or they are preferable of not required by the state. * Management of 5+ employees for at least 2 years * NRED full Community Manager License * Five or more years of professional experience with Common Interest Communities * Supervise, coach, train, and develop Associates. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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