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Randstad Remote Customer Service in las vegas, Nevada

Remote Customer Service

job details:

  • location:Las Vegas, NV (remote)

  • salary:$14 - $15 per hour

  • date posted:Thursday, April 8, 2021

  • experience:Experienced

  • job type:Temp to Perm

  • reference:AB_3615054

job description

Remote Customer Service

Randstad National Recruiting is Now Hiring [REMOTE] Customer Service Reps in Vegas for a Fortune 100 Healthcare company. Reliable Internet is required - all equipment is provided. 1 year of Customer Service / Contact Center experience is required. Please send qualified resumes to andrew.sherry@randstadusa.com

Responsibilities

  • Responsible for building rapport and educating members on their available options: facility or screening options, preventative screening services available to them, or other alternative treatment options.

  • Assist the member in selecting the option that best pertaining to them.

  • Conducting research on each case, reaching out to the physician's office, making out bound calls to our members, and fielding incoming calls from members.

  • Track and communicate system errors in an expediential and thorough manner. Self-report metrics successfully and regularly.

  • Take requests for care management from patients, physician offices or imaging centers.

  • Research issues regarding the certification process and forward to the appropriate parties.

Skills

  • Customer Service

  • Healthcare (1 year of experience is preferred)

Education

  • High School

Qualifications

  • Years of experience: 1 year

  • Experience level:Experienced

Shift: First

Working hours: 8 AM - 6 PM

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

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