Humana Manager, Storage Engineering (Remote) in Las Vegas, Nevada
The Manager, Storage Engineering responsible for the architecture, configuration, deployment, and ongoing management of large-scale production storage systems. The Manager, Storage Engineering works within specific guidelines and procedures; applies advanced technical knowledge to solve moderately complex problems; receives assignments in the form of objectives and determines approach, resources, schedules and goals.
This position is responsible for leading the Humana Storage Engineering team in infrastructure design, engineering, build and delivery. This individual manages resources and processes to deliver high quality technology projects and initiatives. This position is responsible to collaborate with both the IT and business organizations with a high sense of urgency and a focus on excellence and results.
Manages vendor relationships, participates in vendor selection for both products, and services, contributes to the establishment of new contracts.
Analyzes and recommends new technologies that will reduce costs, improve quality, or improve reliability.
Ensures Vendors meet commitments and contractual agreements.
Conducts regular vendor reviews.
Provides asset management of Storage equipment.
Ensures Audit information, requirements, and compliance are met.
Ensures servers, storage, and network components are operational and performing as designed by the Storage Engineering Team
Provides technical leadership and direction for these functions.
Solves highly complex technical issues.
Defines, recommends and drives process improvements.
Defines, recommends and drives technology improvements.
Identifies cost saving opportunities.
Directs and manages the daily activities of highly technical individuals.
Develops and sets operational performance levels within the functions of this role.
Ensures all Storage Engineering Change, Release, Incident, Problem, Security, and Configuration Management processes, policies, operating plans, and mandates are followed.
Ensure team members have necessary tools and information to complete work, in adherence with IT strategies, and goals.
Ultimately responsible for performing continuous improvement analysis activities as it relates to the team and support requirements, ensuring effective improvements on the team and in the environment, focusing on strategy/goal/scope alignment, on-going maintenance programs, budget restraints, incident avoidance, timeline management, and KPIs. Provide and perform reporting functions on success and areas in need of improvement.
Directs, facilitates, and advise on advanced root-cause analysis for related incidents, problems, and enterprise improvements/integrations.
Perform day-to-day management tasks and serves as the management escalation point for the team, including after-hours support issues. This includes, but not limited to, all definitions of goal setting, goal and task follow-up for completion, conflict resolution, fostering relationships, and work planning.
Consult with IT peer groups on approaches to optimizing their use of storage solutions.
Shares knowledge, develops training plans, and help with career planning to ensure a well-trained and qualified staff.
Continually increases knowledge of supported technologies to support management role, provide technical guidance, and perform advanced problem resolution.
Ability to work comfortably in varying levels of abstraction across business strategy, product strategy, high level technical design, detailed technical design and implementation.
Ability to function effectively under pressure in environments of rapid change and conflicting demands and crisis management.
Demonstrated continuous improvement, quality methodology and project/operations delivery skills.
Strong leadership skills and demonstrated creative problem solving skills.
Demonstrated strong quantitative, analytical and conceptual thinking skills.
Ability to depict the technical information conceptually, logically and physically.
Excellent communication skills across all levels; ability to communicate complex, technical concepts to executive staff, business sponsors and technical resources in clear concise language that is the parlance of each group.
Strong customer management and negotiation skills and the ability to mediate opposing viewpoints and articulate the advantages of a technology solution.
Ability to manage a budget effectively and have solid contract management skills.
Ability to work flexible hours and be accessible 24/7/365.
Bachelor's Degree in computer science, information technology or related field
6 or more years of technical experience
2 or more years of management experience
Working knowledge of storage systems and technologies
Demonstrated project management leadership experience
Strong technical, analytical, organizational, and communication skills
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
7+ years of technical management experience in a complex, distributed, high transaction digital infrastructure environment with proven responsibility for similar job functions.
A minimum of five (5) years of Storage architecture design and management experience.
A minimum of five (5) years of Storage engineering experience with file platforms (Dell EMC, NetApp), Object (EMC ECS and IBM COS), SAN, enterprise all flash storage solutions (Pure Storage)
A minimum of five (5) years of project management experience.
A minimum of five (5) years of Senior Manager level experience directly managing a team of storage engineering subject matter experts
Proven ability to develop architecture and provide design oversight that incorporates high availability, automation, operations supportability and scalability to a high volume, rapidly growing world class digital business.
Track record of meeting published uptime and service level objectives.
Experience with Service Now and automation platforms in order to automate operational and repeatable storage tasks
The following policy applies ONLY to associates working in the state of Arizona:
Humana is committed to providing a safe and healthy work environment and to promoting the health and well-being of its associates. Effective July 1, 2011, Humana has adopted a tobacco-free hiring policy that will promote a healthier workplace and will not hire users of tobacco and nicotine products. If you have any questions, please consult with your recruiter.
Scheduled Weekly Hours
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