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Global Payments, Inc. Kiosk Lab Technician in Las Vegas, Nevada

Summary:

Responsible for carrying out procedures to ensure that all information systems products and services meet minimum organization standards and end-user requirements.

Job Details:

  • Maintain in-depth, ever-changing knowledge of the organization’s product offerings.

  • Ability to troubleshoot & diagnose complex kiosk hardware and/or software technical issues.

  • Develop project plans as well as provide input to existing plans.

  • Supply accurate time estimates to all projects.

  • Attempt to re-produce customer technical issues from the field.

  • Assist in creating and maintaining technical documentation for use internally as well as customer-facing.

  • Work closely with the development team to ensure consistent and quality software delivered.

  • Participates in requirement gathering and review the requirement for testability.

  • Write test plans, test procedures, test scripts/cases, and test summaries for the assigned projects.

  • Executes testing of all builds, including integration, functional, and regression testing and performance tests.

  • Follow established testing methodologies, strategies, and processes and provide recommendations for improvement.

  • Assist with researching, documenting, and communicating escalated customer issues or user stories.

  • Must be comfortable working in a team environment as well as independently.

  • Partner with Gaming Operations in knowledge-sharing and personnel training.

  • Partner with third-party certification reviewers for understanding and testing of new releases.

  • Enforce quality standards and procedures throughout the software development life cycle (SDLC).

  • Create and test against comprehensive software test plans that span into domains such as Installation, Exploratory, Smoke, Integration, Stress Testing, and UAT.

  • Document defects and resolutions in applicable tracking software.

  • Review and create email with appropriate content, grammar, and professionalism.

  • Successfully complete additional skills training as required/requested.

  • Other related duties as assigned.

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.

Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.

Why Work for Global Payments?

  • Corporate citizenship is fundamental to our values

  • Real opportunities to grow professionally

  • Collaborative, friendly work environment

  • Relaxed, casual dress code

  • Competitive benefits

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