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William Hill Customer Support Specialist in Las Vegas, Nevada

Customer Support Specialistat William Hill US

Las Vegas, NV

Take your standard call center customer service job description, and throw it out! Now read on to learn about your next great career family!

Get in on the ground floor, and a career in the exciting field of sports betting is yours to grow into.

Not a sports fan, no worries, this industry is big enough for everyone with great customer service skills.

Call Center experience is great, but not required. If you love making people happy, solving issues, and creating excellent customer experiences, YOU WILL THRIVE IN THIS SUPPORTIVE ENVIRONMENT.

William Hill US is GROWING, and that means opportunity for career growth for all of our team members. Our business is an exciting combination of sports, the excitement of sports betting, and technology. Our customers are on the move, and we need to keep up with them. This means making sure we are there for them whenever they need us. Making sure they can place their bets and get paid when they win. The Customer Support Specialist plays a key role in all of that!

In this role, you need to be committed to providing the best service experience possible, have a passion for helping others and solving problems. Your career satisfaction will come from ending each customer interaction with a happy bettor on the other end of the line. You will thrive in a fast-paced environment.

What you Will Do:

  • Provide outstanding customer service in a fast-paced call center environment

  • Coordinate with sportsbook colleagues to help resolve customer issues

  • Interact with co-workers in a fun and supportive environment.

  • Eat cake on birthdays

  • Participate in fun competitive KPI contests and win $

  • Learn from friendly and supportive co-workers

  • Operate in a team environment with customer satisfaction as the ultimate goal

  • Handle customer inquiries and complaints through to resolution

  • Provide information to our customers about their account and transactions

  • Troubleshoot and resolve product issues and concerns by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best the solution to solve the problem; expediting correction and following up to ensure resolution

  • Have a genuine interest in helping customers, both internal and external

  • Possess excellent listening and communication skills

  • Displays initiative, enthusiasm, and professionalism

What you Will Need:

  • You will need to successfully complete a background check and drug screen

  • You must be 21 years of age or older.

  • Excellent verbal and written communication skills

  • Must be available to work nights, holidays and weekends

  • Ability to multitask

  • Gives quick and effective speed of service

  • Able to handle complaints and difficult situations in a calm and patient manner

  • Ensures high standards, show initiative, proactivity, and professionalism

  • Flexibility to perform different tasks and follow procedures correctly

  • Has the drive and enthusiasm for personal development

  • This is an entry level role paying $13.00 per hour

Essential Functions/Exposures:

  • Essential Functions/Exposures:

  • Must be able to sit for extended periods of time

  • Must be able to type and talk on the phone for extended periods of time

  • Regular attendance in the office

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