Kelly Services Customer Service Representative in Las Vegas, Nevada
Customer Service Representative - Las Vegas, NV
Kelly Services is currently seeking several Customer Service Representatives for one of our top Insurance clients in Las Vegas, NV
Pay rate: $16.50 per hour
Work Hours: Mon – Fri. 8am-8pm (8 hour shift determined during training)
6 month assignment
Job Description: Customer Service Representative
As a Customer Care Representative you will guide members through their healthcare questions via customer calls and e-mails or help providers with answering questions about member plans
You will be the one helping them navigate their healthcare needs by explaining their benefits, solving claim concerns, finding a doctor nearby or being their healthcare advocate
You will be their guide to a better healthcare experience and ensure that they only need to call once to get the help they need
Focused on answering customer calls, demonstrating our values of caring as you proactively work to resolve our members questions and concerns
Strive for first call resolution, working to resolve member issues at the point of contact
Dual monitors and leverage computer based resources to find answers to customers questions, and help simplify next steps for members without giving them homework
May reach out to partners in other departments, or to Doctors’ offices to help resolve a customer concern
Support your teammates, flex as business needs require to ensure we are meeting the needs of our customers
No previous healthcare experience is needed, we will set you up for success with extensive work specific training
Strong work ethic and sense of responsibility for your team mates and our members, demonstrated by the simplest things like being on time and available to meet member’s needs, to being easy to work with and having a positive attitude
A passion for serving others, and willingness to learn the heath-care industry
Great communication and listening skills with the ability to be empathetic and desire to help resolve members questions at the first point of contact
Must have the ability to work any 8 hour shift between the hours of 8:00 AM - 8:00 PM Monday - Friday
As a Kelly Services candidate you will have access to numerous perks, including:
Exposure to a variety of career opportunities as a result of our expansive network of client companies
Career guides, information and tools to help you successfully position yourself throughout every stage of your career
Access to more than 3,000 online training courses through our Kelly Learning Center
Weekly pay and service bonus plans
Group- rate insurance options available immediately upon hire*
Why Kelly ® ?
As a worker today, it’s up to you to take charge of your career and look for opportunities to learn, grow, and achieve your potential. Helping you find what’s next is what we’re all about. We know what’s going on in the evolving world of work—just ask the nearly 500,000 people we employ each year. Connecting with us means getting the support, guidance, and opportunities needed to take your career where you may have never imagined.
About Kelly ®
At Kelly , we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law.
- Kelly Services Jobs