Global Payments, Inc. Client Education Ambassador in Las Vegas, Nevada
This position will be responsible for developing, implementing, & executing targeted client-facing training programs to address the educational needs of casino staff. A strong emphasis will be placed on developing specific platforms for each product offering complete with up-to-date training materials & resources. This position will also entail performing intensive in-person, on-site client education sessions for new product installations as well as upgrades to existing products.
Lead & facilitate on-site, in-person training sessions for the entire product line for casino staff, which includes developing & delivering professional demonstrations and curriculums.
Collaborate with subject matter experts across the organization to identify training opportunities & to ensure training content is current, accurate, consistent, & aligned with company goals.
Collaboratively design, develop, & curate learning programs & initiatives focused on instructional methods, teaching strategies that drive knowledge retention.
Implement tracking tools to measure training program effectiveness.
Partner with the Implementation team to schedule, provide, & manage all training sessions as part of the Implementation process.
Create & maintain training manuals, product knowledge guides, training quick guides.
Openly & professionally engage in all discussions relating to training issues; provide solution-based input & logical recommendations for improvement.
Actively participate in & lead, when necessary, Implementation planning sessions internally as well as with clients.
Actively participate in meetings within the immediate Operations team as well as the organization as a whole.
Properly log and document all customer interactions in the appropriate systems.
Successfully navigate and utilize all systems per standard guidelines.
Provide email updates to leadership and the technical peer group as to service issues, installation/training statuses, & knowledge sharing.
Review and create email with appropriate content, grammar, and professionalism.
Respond to customer phone calls with appropriate professionalism.
Use all available systems and resources to review and interpret customer data.
Escalate all department and system issues timely to leadership.
Successfully complete additional skills training as required/requested.
Other related duties as assigned.
Able to perform job functions with minimal supervision.
Demonstrated impeccable communication skills, both verbally and written, and be able to speak publicly to in-person audiences.
Flexibility to quickly manage and/or shift priorities efficiently with a positive attitude.
Must be able to travel by car or airplane on short notice, at times up to 75%.
Must be able to apply for and maintain gaming licenses in multiple regulatory jurisdictions.
Working knowledge of PC-based applications such as Windows 10, Microsoft Office, & Google G-Suite
Global Payments Inc. is an equal opportunity employer.
Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.
Global Payments Inc. (NYSE: GPN) is a leading worldwide provider of payment technology services that delivers innovative solutions driven by customer needs globally. Our technologies, partnerships and employee expertise enable us to provide a broad range of products and services that allow our customers to accept all payment types across a variety of distribution channels in many markets around the world.
Headquartered in Atlanta, Georgia with more than 8,500 employees worldwide, Global Payments is a member of the S&P 500 with merchants and partners in 30 countries throughout North America, Europe, the Asia-Pacific region and Brazil.
Why Work for Global Payments?
Corporate citizenship is fundamental to our values
Real opportunities to grow professionally
Collaborative, friendly work environment
Relaxed, casual dress code