The CalAtlantic Group 2020-14782 in Las Vegas, Nevada
Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.
Conduct homeowner celebrations, acquainting homeowner with operation and function of home, educate homeowner on proper homeowner maintenance, etc.
Conduct homeowner sign offs after initial celebration.
Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner.
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests.
Perform phone bank monthly to follow up on homeowner satisfaction.
Perform 30 day and 330 day TLC’s.
Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
Evaluate trade partner and product performance.
Perform on call rotation.
Work with Customer Care Manager on special projects as needed.
Participate and attend department meetings.
Keep accurate service request logs and documentation of all work performed.
Perform all other duties as assigned.
One (1) year residential customer care or construction field
High school diploma or GED preferred, but will accept equivalent work experience
Valid driver’s license
Maintain regular attendance and punctuality relative to daily work schedule is required
Excellent communication skills, verbal and written
Basic skills in Microsoft Office
Strong organizational and interpersonal skills
Must be able to deal effectively with confrontational situations and maintain objectivity in public relations
Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
Follow directions from a supervisor
Understand and follow work rules and procedures
Accept constructive feedback
Requires the ability to work eight (8) hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.
Posting Location: Las Vegas, NV
External Company Name: Lennar Homes
External Company URL: http://www.Lennar.com/
Region/Company: Roos Region