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The CalAtlantic Group 2020-14782 in Las Vegas, Nevada

Interfaces with homebuyer and trade partners to perform final orientations and diagnose, schedule and complete warranty service work.

  • Conduct homeowner celebrations, acquainting homeowner with operation and function of home, educate homeowner on proper homeowner maintenance, etc.

  • Conduct homeowner sign offs after initial celebration.

  • Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner.

  • Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests.

  • Perform phone bank monthly to follow up on homeowner satisfaction.

  • Perform 30 day and 330 day TLC’s.

  • Provide accurate and timely information to Customer Care Manager on progress and scopes of work.

  • Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.

  • Evaluate trade partner and product performance.

  • Perform on call rotation.

  • Work with Customer Care Manager on special projects as needed.

  • Participate and attend department meetings.

  • Keep accurate service request logs and documentation of all work performed.

  • Perform all other duties as assigned.

  • One (1) year residential customer care or construction field

  • High school diploma or GED preferred, but will accept equivalent work experience

  • Valid driver’s license

  • Maintain regular attendance and punctuality relative to daily work schedule is required

  • Excellent communication skills, verbal and written

  • Basic skills in Microsoft Office

  • Strong organizational and interpersonal skills

  • Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

  • Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines

  • Follow directions from a supervisor

  • Understand and follow work rules and procedures

  • Accept constructive feedback

  • Team player

PHYSICAL REQUIREMENTS:

Requires the ability to work eight (8) hours per day in the confined quarters of a construction trailer, outside elements, the ability to operate a motor vehicle, read Plans, climb stairs, climb ladders, bend, stoop, reach, lift, move, and/or carry equipment which may be in excess of 50 pounds. Finger dexterity may be required to operate a computer keyboard and calculator.

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ID: 2020-14782

Posting Location: Las Vegas, NV

External Company Name: Lennar Homes

External Company URL: http://www.Lennar.com/

Telecommute: No

Region/Company: Roos Region

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