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J&J Family of Companies Ultrasound Area Technology Specialist (WEST)- Biosense Webster, Inc. in Carson City, Nevada

Biosense Webster, Inc., a member of Johnson & Johnson's Family of Companies, is recruiting for an Ultrasound Area Technology Specialist to support the WEST territory, which includes Hawaii, California, Alaska, Utah, Washington, Nevada, Montana, Colorado, Wyoming, and Idaho.

Atrial fibrillation (AFIB) is a quivering or irregular heartbeat (arrhythmia) that can lead to blood clots, stroke, heart failure and other heart-related complications. 20 million people around the world suffer from AFIB each year. Biosense Webster, Inc. is the global leader in the science of diagnosing and treating heart rhythm disorders. The company established its leadership in electrophysiology with the development of the first real-time, 3D cardiac mapping and navigation technology, as well as the first electrophysiology catheter. The introduction of the company’s CARTO® 3 System in 2009 revolutionized 3D mapping technology by increasing the accuracy, speed, and efficiency of the cardiac ablation procedure.

The UATS role will be an integral part of Biosense Webster's US Field Sales & Service group reporting to the New Technology Manager and closely partnering with the Area UCAS team in coordination with the Regional Business Director (RBD). This position will require a commercial mentality along with a strong clinical background in Intracardiac Echo (ICE). One of the UATS’ primary focus areas will be on increasing market share growth in procedures where ICE is used to visualize the Left Atrial Appendage (LAA). This position will also focus on assessing and increasing the clinical competency development for the assigned area's Ultrasound Clinical Account Specialist (UCAS) team. The role will assess area UCAS' clinical skills with a primary focus on skills related to ICE visualization of LAA, identify internal or external resources to fill training gaps and monitor/track improvement to a level of certification and beyond. This role will also be directly involved in launching new ultrasound technologies; and will be accountable for achieving geographically aligned business objectives.

Under limited supervision and in accordance with all applicable federal, state and local laws/regulations and Corporate Johnson & Johnson, procedures and guidelines, this position:

  • Partner with RBDs/Territory Managers to develop & execute an account business plan that leads to adoption of BWI Acunav and associated BWI ULS systems for procedures requiring Ultrasound visualization of the LAA within a BWI sales Area.

  • Develop physician ICE targets in collaboration with Area UCAS.

  • Meet or exceed goals related to evaluation of ICE by new physicians.

  • Accurately assess customer needs, opportunities, and potential barriers, at accounts where ICE for LAA visualization is being introduced and establish an adoption plan leading to business growth and sales goal attainment.

  • Partner with Sales & ULS commercial marketing team to execute content for emerging and targeted areas of growth.

  • Provide expert clinical product and technical assistance and training to physicians and EP/IC Lab Staff on the effective use of BWI's ULS systems and catheter equipment within an assigned area geography, and in a manner that leads to meeting and exceeding business goals.

  • Organize and facilitate regular Area trainings related to targeting physicians utilizing TEE for LAA visualization for both UCAS and physicians.

  • Partner with various stakeholders including Sales, Marketing and Global Education & Training to execute continual ULS specific education of all sales & clinical field personnel with a focus on ICE visualization of the LAA.

  • Shares ULS best practices to increase value for customers and drive conversions from TEE to ICE.

  • Develop & execute an internal workgroup-wide ICE for LAA certification plan that brings 100% of the group to the targeted level.

  • Works in coordination with the NTM and Global Education & Training team to accurately assess the clinical skills of assigned area UCAS members and establish a prioritized clinical development plan leading to continual growth and business goal attainment.

  • Educate assigned customers on all BWI ULS products to optimize effective usage by providing technical and clinical information and in-service trainings.

  • Uses and coaches aligned area UCAS on consultative selling techniques to identify potential sales opportunities within the account.

  • Creates awareness of BWI ULS solutions and facilitates Territory Manager (TM) and Ultrasound Clinical Account Specialist (UCAS) contact with the key decision makers to drive incremental business.

  • Drives collaboration and maintains consistent, open lines of communication across the assigned responsibilities with the local team/Pod (i.e. TM and other CAS), as well as the support team (i.e. other EP/Ultrasound CAS, FSE, RBD/KAM) and other internal and external partners.

  • Develop and share ULS specific best practices with US Field Sales and Service colleagues and internal partners.

  • Develop and grow mutually beneficial customer relationships within and beyond the EP/IC lab, including, but not limited to physicians, nurses and technicians, clinical and hospital administrators and staff.

  • Stays current on company ULS products instructions for use (IFU), best practices and technical troubleshooting, as well as relevant scientific clinical literature and new product information.

  • Prioritize and appropriately respond to requests in a high-stress environment.

  • Maintain composure and problem-solving focus during stressful interactions.

  • Engage in diagnostic dialogue with multiple internal and external business partners and stakeholders.

  • Formulate solutions based on dialogue and input gained during session.

  • Respond daily to requests by email and voicemail from customers, practitioners and partners.

  • Perform administrative work, including UCAS Field Visit Letters, training summaries, account documentation, compliance training requirements, expense reporting, and Company system input.

  • As required, responds to requests for case support to customers for the operation and use of BWI distributed ULS equipment and imaging catheters. Sets appointments, presents clinical and technical information, and is present to provide technical support when requested.

  • Communicates with counterparts, supervisor, and business partners to ensure efficiencies and open lines of communications.

  • Maintain Safe Fleet standards according to Company guidelines.

  • Responsible for communicating business related issues or opportunities to next management level

  • Responsible for ensuring subordinates follow all Company guidelines related to Health, Safety and Environmental practices and that all resources needed to do so are available and in good condition

  • Responsible for ensuring personal and Company compliance with all Federal, State, local and Company regulations, policies, and procedures

  • Performs other duties assigned as needed

The pay range for this position is $95,000-$120,000. The Company maintains highly competitive, performance-based compensation programs. In addition, the Company maintains a highly competitive sales incentive compensation program. Under current guidelines, this position is eligible for participation in this program.

Employees may be eligible to participate in Company employee benefit programs such as health insurance, savings plan, pension plan, disability plan, vacation pay, sick time, holiday pay, and work, personal and family time off in accordance with the terms of the applicable plans. Additional information can be found through the link below.

https://www.careers.jnj.com/employee-benefits

Employee Benefits | Johnson & Johnson - Careers

Johnson & Johnson is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

www.careers.jnj.com

Qualifications

Required Qualifications:

  • This position requires a minimum of a Bachelor's degree, or 5 years of work experience in a clinical echocardiography lab or technical work experience in a patient care or hospital environment.

  • Certification in sonography, cardiology technology (E.g. IBHRE, RCES), for EP and ultrasound clinical experience is required. 

  • Must successfully complete all Company training programs and pass the Company certification process, as well as all customer mandated and vendor credentialing requirements. 

  • Must have and maintain advanced clinical knowledge of Intracardiac Echocardiography, general ultrasound techniques, interventional cardiology, and EP including significant experience with Left Atrial Appendage Closure (LAAC) procedures 

  • Must maintain clinical knowledge of healthcare industry, disease states, and therapeutic and institutional trends. 

  • Valid driver's license and clean driving record. 

  • Must be willing and able to travel up to 70% overnight locally, regionally, and nationally.

Preferred Qualifications:

  • Managerial / supervisory experience strongly preferred. 

Johnson & Johnson Family of Companies are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law. 

Primary Location

United States-Montana--

Other Locations

United States-Idaho, United States-Nevada, United States-Utah, United States-Washington, United States-Wyoming, United States-California, United States-Colorado

Organization

Biosense Webster Inc. (6010)

Job Function

Sales

Requisition ID

2005878954W

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